FAQs

Upon receiving your order, our team will process and ship it promptly. Should you need to cancel or make changes, please contact us immediately at contact@eon-jewellery.com. We will be happy to assist if your order has not yet entered the shipping or production phase.

We accept Visa, Mastercard, American Express, UnionPay, JCB, ApplePay, Wechat Pay, Alipay, and PayPal. All information transmitted to eon-jewelry.com is protected by SSL encryption technology. Please note that once an order is placed, the payment method and currency cannot be changed.

Taxes and import duties are not included in the displayed product costs and may apply upon delivery.

Eon's approach to packaging reflects our commitment to sustainability: minimal, considered, and kind to the planet. Your jewellry will arrive nestled in our signature box. Should your order be a gift, let us know in the checkout notes—We'd be delighted to present it in a classic Eon box that comes with a ribbon, and complete with a handwritten message, thoughtfully prepared for giving.

At Eon, every order is personally and carefully prepared by our team to ensure perfection. For ready-to-ship items, delivery follows this initial 1–2 day preparation. Custom pieces, however, require 8–12 weeks for creation. If you have an urgent request or a time-sensitive need, please email us at contact@eon-jewellery.com, and we will gladly do our best to accommodate you.

Enjoy free shipping within China (including Hong Kong, Macau, and Taiwan) via SF Express. For international orders, we offer free express delivery on all purchases over USD $500. Orders below USD $500 are subject to a shipping fee of USD $50 per order.(Please note: We currently only offer express shipping for international orders.)

Yes, we do ship internationally. We offer free express delivery on all purchases over $500 USD. Orders below USD $500 are subject to a shipping fee of USD $50 per order.(Please note: We currently only offer express shipping for international orders.)

After you place your order on Eon, an order confirmation email will be sent to the address provided during checkout. Once your order is dispatched, you will receive a separate shipping confirmation email containing your tracking number. You can use this number to monitor the progress of your delivery at any time.

To ensure the safe arrival of your valuable purchase, all our shipments require a signature upon delivery. As we cannot authorize unattended release, please make sure you or someone you trust will be at the delivery address to accept the package.

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address.

If your order arrives damaged or appears to be lost in transit, please reach out to us right away at contact@eon-jewellery.com. We're here to help and will work with you to resolve the issue as quickly as possible.

When you add two or more items to your cart with different delivery times, we'll ship everything together in one package. Your order will always follow the longest delivery time listed. This helps us minimize packaging waste and reduce the carbon emissions associated with multiple deliveries.If you notice that a specific product has a shorter delivery time and you'd like to receive it sooner, we recommend placing separate orders. That way, each item will ship according to its individual delivery timeline.

At Eon, your satisfaction is our priority. If you wish to return or exchange an item, please contact us within 7 days of delivery. To be eligible, the product must be unworn, unaltered, and returned in its original packaging. Please note that sale items, as well as any customized or special orders, are final and cannot be returned. Additionally, returns are only accepted for items purchased directly from our official website. To begin the process, simply email us at contact@eon-jewellery.com, and we will provide you with a prepaid shipping label. If the return or exchange is not due to the item quality, shipping costs will be the responsibility of the customer and will be deducted from the refund amount.

As custom and personalized pieces are made uniquely for you, all sales are final and cannot be returned or exchanged. We strongly advise that you thoroughly review your order details before confirming your purchase. Please feel free to contact us with any questions beforehand—we are delighted to assist you.

If you’d like to receive your exchange item sooner, we recommend initiating a return and placing a new order for the desired piece. This process allows us to ship your new item immediately without waiting for the original return to be received and processed.

If you receive a defective or damaged item, please contact us within 7 days of delivery at contact@eon-jewellery.com. We will gladly assist you in resolving the issue.

All our pieces are unique, and due to the organic shape of our stones, each piece can vary slightly, however we can recreate another piece on special order depending on stone availability. Please email contact@eon-jewellery.com. This service is also available via the "Customising an Existing Design" option on our Bespoke page.

Our pieces are all handmade, our commissioned pieces may therefore take up to 8 to 12 weeks to be completed.

Each piece of our jewellery is proudly designed and handcrafted in our Hong Kong studio by skilled artisans. We are dedicated to supporting local craftsmanship and sustainable practices.

We provide ring resizing services. Information on which items are eligible for ring resizing is specified in the product descriptions. If you like to resize your ring, please don’t hesitate to contact us — our team will be pleased to assist you with the process. Please note that additional charges may apply. Once a ring has been resized, it will be regarded as a bespoke piece. As such, returns or exchanges are not accepted unless due to a manufacturing defect.

We use solid 18K gold, Platinum, and ethically sourced gemstones in all of our pieces. We do not use any gold plating or gold-filled materials to ensure the quality and longevity of your jewellery.

Absolutely! Using recycled gold is a core part of our philosophy. We are committed to it whenever possible to minimize our environmental footprint and promote ethical sourcing.

At Eon, we take great pride in our craftsmanship. If your piece ever requires repair, we are here to assist. Within one year of purchase, we will fully cover any repairs needed for manufacturing defects. For issues resulting from normal wear and tear, accidental damage, or other causes beyond our craftsmanship, repairs will be offered at a cost, with each case assessed individually to ensure a fair and tailored solution.

To request a repair, please email us at contact@eon-jewellery.com with the necessary details to begin. This includes your name and shipping address, your order number (if purchased from our website), the date of purchase, clear photos of the piece and the damage, and a brief description of the issue and its possible cause. Once we receive this information, we will assess the repair and present you with the available options.

We are honored to offer a lifetime repair service to care for your Eon piece long after the one-year warranty expires. While a small fee may apply for repairs beyond the warranty, our commitment ensures your jewelry can be maintained in beautiful condition for a lifetime.

For Eon pieces that are eligible for resizing, we offer a lifetime ring resizing service. Simply let us know your requirements, and we will provide you with the best solution, a detailed cost estimate, and a shipping label. Once we receive your ring, we will resize it according to your request and return it to you as soon as possible.

Yes, our warranty and repair services fully cover Eon pieces purchased through our authorized retail partners. To initiate the process, you can simply contact us directly at contact@eon-jewellery.com or get in touch with the original store of purchase. Please provide your name and shipping address, the name of the retailer, the purchase date, and clear photos of the item and damage in your message. Once received, we will review the details, assess the repair, and guide you through the subsequent steps.